Full Answer Take notes on what the purpose of the article is, and whether the information presented is relevant. Include the primary argument or objective, and whether the information is comparable to other studies on the same content. Make a list of the main points from each section, and note whether any graphs, images or statistics presented are relevant or effective. Jot down the strengths or weaknesses of the article, and whether the article achieves its objective.
Customer Satisfaction Still at s Levels.
Business News Daily, The article draws attention to the problem of relationships between American companies and their customers; in particular, the author refers to the issues of clients not being completely satisfied by customer support services of these companies.
Brooks, citing Scott Broetzmann, president and CEO of Customer Care Measurement and Consulting, clients usually feel frustrated about a large number of automated responses and a necessity to contact a company four times on average to solve their problem.
According to the data collected by the author, clients who are displeased with how their complaints have been processed spread information about their problematic situation with a company to approximately 28 people they know, compared to people whom satisfied or at least pacified clients shared their conundrum with.
It turns out it is better not to spend money on developing customer support services rather than provide quality services.
Clients whose complaints had been satisfied tend to become more loyal to a brand, whereas dissatisfied clients become even less loyal than if they have never complained.Nov 16, · How to Write an Article Review.
In this Article: Article Summary Preparing to Write Your Review Writing the Article Review Sample Article Reviews Community Q&A An article review is both a summary and an evaluation of another writer's article. Teachers often assign article reviews to introduce students to the work of experts in the field%().
Article Review Samples Reviewing an article is not as easy as it sounds: it requires a critical mind and doing some extra research. Check out our article review samples to gain a better understanding of how to review articles yourself.
Writing the critical review requires you to read the selected article in detail and other related articles so you can present an objective and educated evaluation.
How to Write a Critical Review of a Journal Article. To write an article review in APA format, start by formatting the citation of the article. Read through the article and identify the standard APA sections, such as the abstract, introduction, method, study and results.
An APA article ends with a discussion section. Next, read and review the text. Review of article "Eight reasons why doctors fear the elderly, chronic illness, and death" in The Journal for Transpersonal Psychology.